*We truly appreciate your trust and patience during the creation process of your one-of-a-kind diamond from hair. Our professional staff goes to great lengths to ensure that the outcome meets your expectation. Each step of the process, including hair examination, carbon purification, graphitization, crystallization, cutting, and polishing, is performed punctiliously and takes considerable time. Add to that the meticulous crafting and waiting time for the certification by GIA or IGI. We understand that you are looking forward to your beautiful diamond from hair and assure you that the entire process is closely monitored. We will notify you of any updates on the progress. Thank you sincerely for your understanding. Should you need any further assistance with your order status, do not hesitate to contact our order management team at tracking@sunnyeden.com. If you have any suggestions or dissatisfaction, please reach our customer care team at feedback@sunnyeden.com.